Here in ChCh there is a lot of discussion about insurance companies, and I havn't heard a good word yet about Tower. When the dust has settled here, I doubt that they will have any clients in ChCh. Of course we can't change insurance companies until the dust has settled, so they will rip-off a lot of people before then.
It's not only house-owners, but tradesmen are being stung by them. Various tradesmen have come to patch my house (to try to keep it standing until EQC/Fletchers/anyoneWithAnyAuthority shows up - it's been 9 months waiting). Inevitably conversation turns to insurance companies - inevitably followed by a sigh when they discover the unfortunate association with Tower. Apparently they twist and turn and short-change them also.