Posts by mark p baker
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Sorting out ISP blues
1. ihug invoices are now electronic, we have no choice but to comply...but I like hard copies for my business accounts, and resent having to pay for the envelope and stamp to send back my cheque...solution? wait a month and get the "did you miss your payment" letter, with invocie in hard copy AND freepost envelope
2. spam filters and mailing protocols: when a newsletter I send to kmotoring and motorsport contacts bounced, I drilled through the 40 minute wait and crap old Kiwi music and through three separate layers of "organics" that gave me the following ammo: yes the spam thing has caused them huge probs, no it's not yet solved, yes new servers are online, no there are still going to be issues, no we aren't getting more CSOs...gobsmacking admission that they have set in place a protocol that limits bulk sending to 20 addresses and that they had chosen not to tell customers...who after all only pay the salaries of those making the decisions...result: my loud and bitter complaint and offer to make the issue - and how they have dealt with it - visible through NZ Herald's connect page and places like this...result: sent my email newlstetter this week to all 80 addresses, and nary a murmur from ihug's uber-dweebs.