tell you to slow down

Please do – especially if it's a party. Practice on Friday?

The bit that really put my heart into overdrive was when you inquired into the nature of my work, appeared to grasp it totally (I don't usually even try to go beyond the basic idea, even with people in the…

You laid out your master plan for the next 30 years

Heck, I wish someone had recorded that – if only to stop me doing it again :)

The level of service given and the happiness/satisfaction of the customer are.... not 100%, but significantly unrelated.

If you give truely bad service, you will have a grumpy customer, and that is well deserved.

But if you give fantastic, average,…

The SF is pretty fixed though. Whoops, did somebody say Science Fiction?…

my P type was conflicting with your J

conflict resolution...
it's better with a J than with a P pipe
to steal a lick from the Pure Prairie League...

http://www.youtube.com/watch?v=84rs0nIsigY&feature=related

yeehah!

Trying to remember what I was last time..

Do the test again...you might have changed :). I wonder if I might answer the questions a little differently now that there's not even a chance of having some management wanker beating me over the head with it.

I'm quite fond of the medieval humours. I'm definitely melancholic through to phlegmatic.

You're right – it's what you put in, but in such a limited question form there wasnt a lot to input...

Yup. I seem to remember something on the order of 200 in the one I did, with a scale of one to six. Even then, for some of the…

To me the interest in those documents was quite how banal the whole thing was. SIS were writing terribly polite letters asking Chief Constables to look out and report on Nazi cyclists. The Chief Constables wrote back in equally polite form explaining that…

It's a while since I did it, but I was either an ISTP or an ITSP: the given 'type' profile didnt…

I remember a deeply introverted (in both the MB,…

I'm a borderline ISFJ/INFJ. I've got strong I (Introvert) and J (Judging) characteristics, somewhat strong F (Feeling) characteristics,…

But Ben... that empathy is wisdom.

I guess so. It was certainly wise – I found out afterward that my post-fight actions were what saved me from a pack beating. They all felt strangely humbled.

That's what sets us apart from the average munter Ben. We have the dubious advantage of imagining consequences, including but not limited to, understanding that, even if we win, escalation and revenge can lead to a long lasting world of pain.

I wouldn't credit myself with such wisdom as a…

Does this make you (in precis) Chairman MAO?

Don't even ask what it makes him if he cracks up afterwards

You're not a real salesperson if you're a wage-slave. It's the commissions that inject the tincture of sulphur.

I once worked as a door-to-door salesperson on 0% wage and 100% commission. I needed the money in order to do trivial things like feed myself and have somewhere to sleep at…

I have a glass desk and have an unnatural fear of slipping off my chair and smashing my teeth on the edge of said desk.
I believe this may have something to do with elevated levels of Mono Amine Oxidase, something that adventurous types lack

Does this make you (in…

dishing out pimp-slaps like confetti at a wedding

I'm trying to visualize how Pixar could bring that to me in 3D.

Yes, you don't have to be evil to be in sales. But it might help.

Really? Every Christmas, I rediscover my admiration for retail wage slaves who put up with fuck-tarded entitleitis that would have me dishing out pimp-slaps like confetti at a wedding.

If you know what I mean.

Seeing as the book in question was all about social networking (in Oldspeak: using other people) for personal gain, I think your interpretation is optimistic.

Oh, I thought you said it was a Self Help book
not a Help Yourself book... ;- )
still that's me, optimistic and idealistically naive...…

VIP travel seems to be more customer focused

So I'm guessing then that VIP is
Violence in Person much posher
sounding than Fight Centre indeed ;- )

all right that's enough Chuck P chuckles
(or numbchuckles for the nunchaku set)
I'm sure Dinah will be happy to see this
become…

Years ago when I applied for a job at the Fight Centre

do their prices take a beating?

when I applied for a job at the Fight Centre I was somewhat saddened to realise that they thought the job was about sales

Aheheheheheheheheh.

Anyway, I don't want to completely redirect Emma's thread. Although cultivating a state of zen calm in the face of the technically inept…

Isn't that just another way of saying – Quality Control is a team effort – be it product or societal, we all have to play our part in the best outcome for all involved

Seeing as the book in question was all about social networking (in Oldpeak: using other people)…

Quality Control is a team effort

I get customer service for that, but sales?

rule 2 applies: run away

More useful if they don't know who you are and you do not run into them regularly (eg: neighbourhood, school).

Not a matter of technique, but I always found a higher level of commitment in front of peers could shame the buggers into laying off…

"In one way or another, we are all involved in sales or customer service."

Isn't that just another way of saying – Quality Control is a team effort – be it product or societal, we all have to play our part in the best outcome for all involved – or…

A diffusion or quick getaway is always best. Rule 1. de-fuse the situation. If you can't, rule 2 applies: run away. If you can't do either then rule 3 applies: kick them in the pills and then apply rule 2.

See here, from 2:20-3:25
http://www.youtube.com/watch?v=sORIRt8t1X0

Oddly enough, having now got into…

Usually manage a diffusion, or a very quick getaway.

Aikido.
Flow.
Use their force to floor them.

(It does also work in the scrum&punch&kickngouge of – say, a pub fight?)

I wouldn't know. Never been in one. Nor has any Aikidoka I've met. It's not an art that appeals to brawlers.

I sure as hell didn't write this book

Hoping you didn't read it too much either :)

sales is the opposite of customer service

Sadly all too true

But, but, sales is the opposite of customer service.

What can I tell you? I sure as hell didn't write this book.

"In one way or another, we are all involved in sales or customer service."

But, but, sales is the opposite of customer service.

Which apparently isn't something they were getting from the others (or they wouldn't have made it to me).

Part of my job involves talking to customers that…

(It does also work in the scrum&punch&kickngouge of – say, a pub fight?)

I am not into whacking into people (or anything else except waves – an old technique that was taught to me when I was an angry child.)

I never liked the chucking much, probably because it was too easy for me. Far rather the hitting and being hit. Half torn off callouses on the hands and feet and a chestful of good honest bruises... good for the soul.

I'm new to grappling, most of my training is…

It just wasn't the line of work for him, and I don't know why he didn't just get a job that suited him better.

As someone who hates customer service as much as it hates her, yet did it for three years: because most entry-level jobs are customer service to…

But I'd be interested to hear the opinions of other people who've worked in customer service. It may be that I've had a bad run of it and I've been spending too much time on this site lately.

Not for a really long time, and then with a fairly specialised…

Must we consider the possible reactions of every one of our (quite likely hundreds of) friends and followers before we Tweet or update our status? Or can we let it all hang out?

I have an online gaming alter-ego under which the more colourful & interesting parts of my…

Me. Little quiet (except when enraged) me.

Given that Ben has also expressed martial arts love in the past, I am now wondering exactly how he 'uses people as a de-stresser'....

Funny you should ask. Not 30 minutes ago I was chucking people around, and being chucked around. I feel tired, but I'm glad I did it,…

I've also discovered that people are a de-stresser. Possibly on account of too much solo work. They may be tiring, but it's tiring like training. Overtrain and you get fatigued by it. Undertrain and you get fatigued by everything. We need people in appropriate doses.

One of my de-stressers is…

Are you sure about that? I'm a pretty easy customer to please, I just expect "you" to provide the goods/services for which I am paying, as described by "you", in a timely fashion.

Yes, very. Very very. But I'd be interested to hear the opinions of other people who've worked…

For those curious about my (for me) prolonged absence from Public Address, this blog may go some way to explaining it – both in its content, and the shitty shitty quality of the writing.

It does go quite a way. Stress can be affecting you in ways you aren't aware…

Heh, to be clear, Craig is talking about my love for Benjamin Disraeli, not the slash-fic.

Immediately followed by this:

Ben's break-up with Orcon was hilariously awkward to watch.

And presto, I am now wondering about what it was that made Benjamin Disraeli break up with Orcon.

Which means shitty service or goods get a 'silent' thumbsdown and the good stuff gets more patronage. Works for us.

O,…

For a start, most of the customers complaining about us on Twitter/Facebook/blogs would be the ones we already put the most time into.

Are you sure about that? I'm a pretty easy customer to please, I just expect "you" to provide the goods/services for which I am paying, as described…

I don't need any more reasons to be Emma's personal hag-fag but she keeps providing the damn things.

Heh, to be clear, Craig is talking about my love for Benjamin Disraeli, not the slash-fic.

It seems relevant: http://propr.ca/2010/thornley-fallis-new-online-communications-policy/

The powers that be could add a link to System...

Yeah, but bugging Russell to bug the lovely chaps over at Cactuslab to gratify my ego seems a tad prickish.

Fiar to say Andrew Mulligan isn't quite on your wavelength over on Twitter yet?

I just sent him a link to some Black Caps slash-fic. I think we'll be there quite shortly.

This has included receiving an email saying "If you believe Andrew Mulligan is engaging in abusive behaviour..." which frankly is a question I don't know how to answer.

Fiar to say Andrew Mulligan isn't quite on your wavelength over on Twitter yet?

Just saying.

I don't think it's a coincidence that traffic to my PAR stuff goes up when I remember to TwitFace a link...

The powers that be could add a link to System...

Facebook is for playing word games. And linking to PA columns, because I have a number of friends who only read them that way.

Really? I thought Facebook was for checking the RSVP list to see whether any hot people are going before accepting the invitation.

How's your cleavage, Craig?

If I say so myself, my man-boobage is of Parton-esque proportions. Oh dear, that was an concise over-share I should have Twitted wasn't it...

And linking to PA columns, because I have a number of friends who only read them that way.

QFT — I don't…

So how do we negotiate these spaces which are neither completely private nor completely public? Do we have to maintain 'company manners' on every blog post and…

My issue is more "you know I drink, but do you really need to see photos of me singing a karaoke duet of Extreme with a lampshade on my head and a cigarette in my hand"

And that's before you even get to those photos with the policewoman on the…

I have TWICE failed to make it home to my designated bed after a night out with Megan. She is awesome.

Ms Hart. Do I need to frown sternly at you?

But yes. Yes I am.

Hot shit — I either have to meet you in the flesh or become your on-line BFF immediately. I need all the vicarious decadent nightlife I can get.

I have TWICE failed to make it home to my designated bed after a night out with Megan. She is awesome.

Which…

Hot shit — I either have to meet you in the flesh or become your on-line BFF immediately. I need all the vicarious decadent nightlife I can get.

How's your cleavage, Craig? We have a club, you see...

Hot shit — I either have to meet you in the flesh or become your on-line BFF immediately. I need all the vicarious decadent nightlife I can get.

well, you can follow me on twitter. :)

Actually I have an entire (locked) Flickr album callled Drunky McDrunkerson and Posey O'Goonbag.…

My issue is more "you know I drink, but do you really need to see photos of me singing a karaoke duet of Extreme with a lampshade on my head and a cigarette in my hand"

Hot shit — I either have to meet you in the flesh or become…

2) the rest are well-acquainted with the "what you see is what you get, and if you can't deal don't let the door hit your arse on the way out of my life" rule.

My issue is more "you know I drink, but do you really need to see photos…

Still tossing up on the blog front. Maybe I'll get a bib first.…

but sometimes, just sometimes i think it's ok if customer service are not looking after you, unless you are a crazy loon.

which obviously nobody here is

Memo to self: Not trying hard enough...

I have so much family following me on Facebook now, that my rule is "would I…

I have so much family following me on Facebook now, that my rule is "would I want my mum to see this?"

Which is just one reason why I'm not on facebook. This sort of thing is a stock in trade of sites like Failbooking (see here for [[http://www.lamebook.com/its-all-relative#more-7122|some particularly…

I imagine that David's biding his time. He seems like a thinker when it comes these kind of projects.

Back when I was filling in briefly as his secretary, I checked his wall planner, and there's definitely a plot afoot.

Very much a mental "Oh hell, have I been talking about anything embarassing recently?" moment.

My Twitter feed is locked, and my rule is I have to have met you in real life, or have had a long relationship with you on the internet, for you to follow me. That's…

Very much a mental "Oh hell, have I been talking about anything embarassing recently?" moment.

ohhhh yes... I tend to have this assumption that no member of my extended family or person I went to school with is competant using the internet, so I live my net-life in a consequence-free…

I had a moment at lunch when a relative mentioned in passing that they follow me on Twitter. Very much a mental "Oh hell, have I been talking about anything embarassing recently?" moment.

Hah, I had that with past colleagues who were all very keen to find out about my…

but sometimes, just sometimes i think it's ok if customer service are not looking after you, unless you are a crazy loon.

which obviously nobody here is

No Safeties ’10 meant being less paranoid (or ‘cautious’) and accepting any ‘friend’ or ‘follower’ except the most obvious spam.

I've also had the rather nice click moment when I realised that I don't have to justify to anyone but myself using the unfriend/unfollow-block function.

i'd like to know if there is a tweet out there where somone enjoyed or found it easy flying jetstar ;)

I definitely had the feeling that I was not so much undermining their reputation as confirming it.