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		<title>Public Address | Cafe | Speaker: Surviving Small II: Changing Process</title>
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				<title>ange wither</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=100970#post100970</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=100970#post100970</guid>
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						<blockquote><p>Ange,<br />The GST EFTPOS thing really is a brilliant idea &ndash; would help everybody &ndash; be good if it was a Credit Card thing too.<br /><a href="http://thinksmall.co.nz" target="_blank" rel="noopener noreferrer">http://thinksmall.co.nz</a> was built for the purpose of suggesting and promoting ideas like this &ndash; I would encourage you to go over and offer it as…</p></blockquote>
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				<pubDate>Mon, 30 Mar 2009 08:20:03 +1300</pubDate>
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				<title>Miki Szikszai</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=97761#post97761</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=97761#post97761</guid>
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						<p>@Rod I am interested in your thoughts on process</p><p>1. Internal process &ndash; I am kicking off a piece of work on this at Snapper at the moment. Basically it wouldn't scale on the current processes. My guess is that you are not doing the classic corporate thing of getting…</p>
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				<pubDate>Tue, 10 Mar 2009 23:13:11 +1300</pubDate>
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				<title>Alastair Thompson</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96906#post96906</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96906#post96906</guid>
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						<blockquote><p>I thought the IRD already did have a waiver for recipts for below a certain $ value ?</p></blockquote><p>My understanding that the waiver is at $50. </p><p>The line item data issue is an interesting one. That is required so that someone can determine whether the purchase really is a business…</p>
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				<pubDate>Fri, 06 Mar 2009 08:54:29 +1300</pubDate>
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				<title>Rich of Observationz</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96363#post96363</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96363#post96363</guid>
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						In the dim, dark past Amex had what they called "country club billing" (guess it's a US thing) that gave you images of the zip-zap slips for all your spending. I guess it wasn't popular enough to justify the added processing.
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				<pubDate>Tue, 03 Mar 2009 09:53:08 +1300</pubDate>
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				<title>Glenn Pearce</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96361#post96361</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96361#post96361</guid>
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						<blockquote><p>For this to work, though, EFTPOS would have to transmit the line items and their dollar value as well, since you can purchase multiple products or services in one transaction</p></blockquote><p>I'm pretty sure the problem will be the EFTPOS network transaction doesn't have enough detail/space in it to transmit this…</p>
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				<pubDate>Tue, 03 Mar 2009 09:39:13 +1300</pubDate>
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				<title>Alastair Thompson</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96137#post96137</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96137#post96137</guid>
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						<p>(post reposted from the other thread where it might have been missed be people it was intended for.... from Patrick Hackett....):</p><blockquote><p>As a mortgage broker, I have a suggestion for small businesses who are not getting much joy from their Bank, and have their house mortgaged to the Bank as…</p></blockquote>
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				<pubDate>Sat, 28 Feb 2009 21:16:55 +1300</pubDate>
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				<title>Alastair Thompson</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96135#post96135</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96135#post96135</guid>
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						<p>Hi everybody.</p><p>Fascinating discussion.  You can see one of the piggy back marketing efforts over at the telecom bizhub. </p><p><a href="http://www.telecombusinesshub.co.nz/Pages/Home.aspx" target="_blank" rel="noopener noreferrer">http://www.telecombusinesshub.co.nz/Pages/Home.aspx</a></p><p>We will be carrying some advertising for this on Scoop shortly which will illustrate the approach from click to conversion. </p><p>Ange,</p><p>The GST EFTPOS thing really is a brilliant idea…</p>
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				<pubDate>Sat, 28 Feb 2009 21:10:33 +1300</pubDate>
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				<title>Cameron Pitches</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96134#post96134</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96134#post96134</guid>
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						<blockquote>As a small business, keeping receipts is the one thing that drives me nuts. Is there any way that an eftpos transaction could be GST enabled, so that the receipt information was recorded. I realise this would involve Banks and eftpos, but I would happily pay to not have to…</blockquote>
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				<pubDate>Sat, 28 Feb 2009 20:34:14 +1300</pubDate>
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				<title>Sacha</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96044#post96044</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96044#post96044</guid>
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						Rod, how did your workstream go (without breaching confidence)?
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				<pubDate>Fri, 27 Feb 2009 22:24:06 +1300</pubDate>
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				<title>Ross Bell</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96008#post96008</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96008#post96008</guid>
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						<p>Maybe small businesses can learn from charities, who need to operate under tight finances even when times are good.</p><p>I have at least 2 recommendations:<br />1. <a href="http://www.xero.com/whosusingxero/drugfoundation.htm " target="_blank" rel="noopener noreferrer"> Hook up with Xero</a></p><p>2. And a <a href="http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&amp;objectid=10556944 " target="_blank" rel="noopener noreferrer"> billionaire currency speculator</a>.</p>
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				<pubDate>Fri, 27 Feb 2009 19:45:31 +1300</pubDate>
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				<title>RodDrury</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96003#post96003</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=96003#post96003</guid>
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						<p>Sorry for the delay in replying, have been at the jobs summit all day</p><p>@ange</p><p>Great idea on the EFTPOS receipts.  I'll escalate that to the IRD.</p>
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				<pubDate>Fri, 27 Feb 2009 19:04:22 +1300</pubDate>
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				<title>ange wither</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95971#post95971</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95971#post95971</guid>
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						oh, and in the technology i couldn't do with out, a simple and ridiculously cheap bit of software I bought online called Officetime  &ndash; it records time spent with clients, links to diaries, shows time spent on projects and even generates invoices.  Gotta love that.
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				<pubDate>Fri, 27 Feb 2009 16:46:44 +1300</pubDate>
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				<title>ange wither</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95968#post95968</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95968#post95968</guid>
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						As a small business, keeping receipts is the one thing that drives me nuts.  Is there any way that an eftpos transaction could be GST enabled, so that the receipt information was recorded.  I realise this would involve Banks and eftpos, but I would happily pay to not have to…
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				<pubDate>Fri, 27 Feb 2009 16:43:50 +1300</pubDate>
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				<title>Cameron Pitches</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95954#post95954</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95954#post95954</guid>
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						<p>'Bout time someone brought out a "Practical Technology for Small Business in NZ" book. (By all means change the title).  Three things I couldn't do without:</p><p>salesforce.com &ndash; despite the lame name its totally adaptable to any business and is great for tracking contacts, activities and emails from multiple home…</p>
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				<pubDate>Fri, 27 Feb 2009 16:02:39 +1300</pubDate>
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				<title>Sacha</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95950#post95950</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95950#post95950</guid>
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						<blockquote><p>a 'what do you want to do' type wizard or something</p></blockquote><p>Just no talking paperclips, ok.</p>
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				<pubDate>Fri, 27 Feb 2009 15:51:50 +1300</pubDate>
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				<title>Simon Pound</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95850#post95850</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95850#post95850</guid>
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						<p>@ Simon</p><p>Thank you for polite and intelligent points.<br />I should have also mentioned that that my point of view did not in any way diminish the point you made about the possible benefit of a story of how Mr. Drury factors PR into the equation &ndash; -I would also…</p>
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				<pubDate>Fri, 27 Feb 2009 10:11:41 +1300</pubDate>
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				<title>RodDrury</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95770#post95770</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95770#post95770</guid>
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						<p>To the subject of this post.  I wanted to share that opportunities come from rethinking processes.  </p><p>In our space it seems crazy that accounting for 100ks of small businesses is so broken &ndash; so changed the model.</p><p>This is a two edged sword.</p><p>1. You have to convince people to…</p>
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				<pubDate>Thu, 26 Feb 2009 17:20:22 +1300</pubDate>
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				<title>Gareth Ward</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95767#post95767</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95767#post95767</guid>
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						<p>Excellent response Rod, thanks very much. This struck me in particular:<br /><em>As well as a great product you need a big investment in back office processes. The server needs to runs the business so you can be a low cost operator</em><br />So you need to invest in the systems that…</p>
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				<pubDate>Thu, 26 Feb 2009 16:56:47 +1300</pubDate>
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				<title>RodDrury</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95757#post95757</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95757#post95757</guid>
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						<p>@Gareth</p><p>Yes.  SaaS is huge up front investment. </p><p>You need to be able to fund the revenue ramp, as you only get a a small amount each month, rather than lump up front revenue. You may also be educating the market which takes time.</p><p>As well as a great product…</p>
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				<pubDate>Thu, 26 Feb 2009 16:27:46 +1300</pubDate>
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				<title>Gareth Ward</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95753#post95753</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95753#post95753</guid>
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						Rod, the SAAS model you've started up with is about the worst business model for cashflow in it's opening years, by design &ndash; do you think the capital requirements to cash fund such a business model through it's opening years make starting one impossible in the short-term economic environment?
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				<pubDate>Thu, 26 Feb 2009 15:52:29 +1300</pubDate>
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				<title>sallyr</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95752#post95752</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95752#post95752</guid>
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						<p>There’s already some pretty good tips at <a href="http://www.drury.net.nz/2008/07/10/setting-media-goals " target="_blank" rel="noopener noreferrer">Rod’s old blog</a>.  </p><p>:)</p>
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				<pubDate>Thu, 26 Feb 2009 15:50:15 +1300</pubDate>
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				<title>RodDrury</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95749#post95749</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95749#post95749</guid>
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						<p>@SimonP well spotted that we need to do marketing.</p><p>To explain:  </p><p>We made a conscious decision not to do marketing (yet) because marketing to small businesses is hugely expensive and we think ineffective. We could have blown a lot of dough with minimal results.  We did test a few things…</p>
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				<pubDate>Thu, 26 Feb 2009 15:45:54 +1300</pubDate>
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				<title>Simon Telfer</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95735#post95735</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95735#post95735</guid>
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						<blockquote><p>"may I respectfully put a different point of view"</p></blockquote><p>You may and it was well made.  You are right about the marketing efforts of Xero being low key, as Rod has also noted.  I should have stuck with PR.</p><p>Rod leverages his profile for the benefit of Xero well -…</p>
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				<pubDate>Thu, 26 Feb 2009 14:27:03 +1300</pubDate>
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				<title>Simon Pound</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95725#post95725</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95725#post95725</guid>
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						<p>Hi Simon, may I respectfully put a different point of view &ndash; - </p><p>I think perhaps Drury's profile comes from his business success &ndash; not the other way around.</p><p>His track record &ndash; selling a company for a reported $65 million &ndash; -is what makes people listen rather than marketing.…</p>
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				<pubDate>Thu, 26 Feb 2009 13:50:10 +1300</pubDate>
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				<title>RodDrury</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95722#post95722</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95722#post95722</guid>
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						<p>Hi guys,</p><p>Sorry this article was out of step.</p><p>Great idea to do a profile building story.  I'll write one of those over the next week.</p><p>Funny thing is we don't think we've started marketing Xero yet it's just been PR.  In small markets like NZ it can be a…</p>
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				<pubDate>Thu, 26 Feb 2009 13:45:36 +1300</pubDate>
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				<title>Simon Telfer</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95718#post95718</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95718#post95718</guid>
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						<blockquote><p>Isn't this what we want for more NZ firms and shouldn't we be celebrating their success??????</p></blockquote><p>Rose &ndash; as a client of Xero and a recommender of Xero to my clients I have a vested interest in Xero's success as well.  </p><p>My point was that if NZ small businesses had…</p>
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				<pubDate>Thu, 26 Feb 2009 13:34:40 +1300</pubDate>
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				<title>Simon Pound</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95697#post95697</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95697#post95697</guid>
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						<p>I use Xero and find it good &ndash; -but if you are not particularly accountancy-minded it is very helpful to have an accountant that is set-up for xero.</p><p>I use Lock and Partners and they make the process easy for me &ndash; -but it would actually help me if the…</p>
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				<pubDate>Thu, 26 Feb 2009 12:28:14 +1300</pubDate>
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				<title>Rose  Ryan</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95672#post95672</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95672#post95672</guid>
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						this is music to my ears ...... so many small businesses set up systems that work at the time they are set up, but then never get revised as technology, or something else changes.  It is very easy to get stuck on working in the business rather than on it.…
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				<pubDate>Thu, 26 Feb 2009 11:04:39 +1300</pubDate>
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				<title>Glenn Pearce</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95665#post95665</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95665#post95665</guid>
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						<blockquote><p>But we’re keen to hear from you, so if there’s anything you think we’ve missed or if you have some insightful small business tips please join the conversation.</p></blockquote><p>Are you paying royalties for any ideas gathered from PA readers to include in Xero ?</p>
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				<pubDate>Thu, 26 Feb 2009 10:45:23 +1300</pubDate>
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				<title>Simon Telfer</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95662#post95662</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95662#post95662</guid>
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						Rather than an advertorial for Xero  what might be of more/equal use to small businesses is to hear Rod's tips and techniques for maintaining such a high PR profile for him and his company. I find that is almost as impressive as the product itself.
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				<pubDate>Thu, 26 Feb 2009 10:36:09 +1300</pubDate>
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				<title>Alastair Thompson</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95659#post95659</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95659#post95659</guid>
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						<p>Hi everybody,</p><p>An apology to Rod. He had sent us a more chatty post which he had wanted to start with before getting into this more detailed description of what XERO can do to assist small businesses.</p><p>I can speak from experience that what he says about transforming the way…</p>
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				<pubDate>Thu, 26 Feb 2009 10:25:33 +1300</pubDate>
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				<title>Russell Brown</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95642#post95642</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95642#post95642</guid>
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						Starting ...
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				<pubDate>Thu, 26 Feb 2009 08:55:54 +1300</pubDate>
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				<title>Public Address</title>
				<link>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95641#post95641</link>
				<guid>https://publicaddress.net/system/cafe/speaker-surviving-small-ii-changing-process/?p=95641#post95641</guid>
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						<p>Discussion from blog post.</p>
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				<pubDate>Thu, 26 Feb 2009 08:55:54 +1300</pubDate>
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