Public Address | Cafe | Cracker: Every Time A Coconut

Sofie Bribiesca

Sun, 30 Nov 2008 14:10:22 +1300

Hey... what happen there? I certainly wasn't repeating myself .

Sofie Bribiesca

Sun, 30 Nov 2008 14:05:52 +1300

So, am I missing everything this week, or does we know who won the prizes, or did Shep put a stop to that ?;) As an aside my friend said they often give away tickets on Air NZ.

Sofie Bribiesca

Sun, 30 Nov 2008 14:05:29 +1300

So, am I missing everything this week, or does we know who won the prizes, or did Shep put a stop to that ?;) As an aside my friend said they often give away tickets on Air NZ.

Sacha

Tue, 04 Nov 2008 12:36:58 +1300

shepherds, 3 wise men & manager.

Heh. Top-heavy modern farming for you.

Joe Wylie

Thu, 30 Oct 2008 22:23:02 +1300

Wrote to M&S in Baker St, commending the manger for enterprise and compassion.

I know it's just a typo, but it reminded of one from a Xmas flyer from the long-defunct Warehouse rival, Cargo King:
Nativity set, complete with shepherds, 3 wise men & manager.
I looked in vain at the illustration,…

jb

Thu, 30 Oct 2008 21:58:13 +1300

OK, so it's irrational, but the craving for things you value/crave increases in direct proportion to the difficulty of getting hold of them.

To wit: Anglo-Saxon Xmas stuff (and other comestibles) when you're living in Germany.

So we pop over to London for a couple of days before Xmas -…

Damian Christie

Wed, 29 Oct 2008 11:18:34 +1300

That's your whole style Damian.

Oh yes, those extensive campaigns I run on this blog...

You've run repeatated stories on this one issue and only stop the bad news when you get a "Prize" out of Air NZ. That's an extortionary practise.

Which might hold some weight perhaps, other than…

Shep Cheyenne

Wed, 29 Oct 2008 09:40:29 +1300

"There was certainly no "if you don't, I'll write more bad stuff", that's just ridiculous.

There's no hidden agenda here, no commercialisation by stealth, no extortion FFS. I was just offering some free shit to people who wanted it. I've done it before, I'll do it again."

That's your whole…

Ngaruna Kapinga

Tue, 28 Oct 2008 15:31:51 +1300

Yes, a nice man from Air New Zealand got in touch after my last blog, we had a chat, he apologised for the bad service

Fantastic, glad to hear Air NZ finally came to the party! C'mon kids its not extortion its good PR/reputation management for any organisation – you…

Damian Christie

Tue, 28 Oct 2008 12:21:16 +1300

I have never heard of Air NZ giving away two return tickets for tvl anywhere in NZ for people not involved any incedent themselves.

Really? You've never heard of Air NZ offering up free travel as a prize in a competition? I can start sending you links if you'd like...…

Damian Christie

Tue, 28 Oct 2008 12:08:39 +1300

Shit, I go away for the weekend and I come back and this thread has gone all feral.

First, and to be clear. With the exception of Air NZ, I just called a few places and said "hey I'm doing this thing on customer service, anything you want to throw…

Karen Jones

Tue, 28 Oct 2008 11:58:15 +1300

Okay. Back on track with a good service story. The Wellington City Council deserves a public thank you for its new tagging removal service. Our elderly and frail neighbour had his double garage doors tagged (badly and with no artistic merit) over one weekend. Rang the council on a monday…

jon_knox

Mon, 27 Oct 2008 22:55:16 +1300

@ Steve, Joe and Shep...81stcolumn...

I'd be delighted if you would join me as foundation members of Pee'd PR.

81stcolumn

Mon, 27 Oct 2008 16:24:19 +1300

If you are at all curious it should be 80 is there really another column ?

Steve Barnes

Mon, 27 Oct 2008 13:25:08 +1300

So it's, 81st (i have a spare answering machine) Column then?
;-)

81stcolumn

Mon, 27 Oct 2008 12:43:03 +1300

Nah S'okay were just keepin one kinda in reserve....

Steve Barnes

Mon, 27 Oct 2008 12:26:02 +1300

So. Do we now call you "81st (two Answer Machines) Column ?

Oh, and anyway Jon-Knox. I never slagged of Damian cos he tried to give us stuff annat an any way whats wrong with being a tall poppy when yose got stuff from what you done cos they done…

81stcolumn

Mon, 27 Oct 2008 00:43:49 +1300

Trivial aside:

My darling wife, who is for the most part a generous, loving soul, has a problem with telephone customer services. She thinks that whoever is on the other and of the line is some lackey capitalist conspiring to ruin her life. The situation is not helped by the…

jon_knox

Mon, 27 Oct 2008 00:33:36 +1300

@ Steve, Joe and Shep

You dicks, you just had to it.....Now I have to make the comment about wanting to start a PR firm for myself.

It's gonna be called "Pee'd PR". It's a guerilla PR firm, that goes and pisses on organisations that give bad customer service, or…

Brent Jackson

Mon, 27 Oct 2008 00:24:10 +1300

Oooo! I've managed to think of another place that has great customer service. Tyreworx Grey Lynn. They also go out of their way to help out. Some examples : Went in with a car I'd just bought that had Mag nuts on, and the seller had lost the socket for…

Joe Wylie

Sun, 26 Oct 2008 22:13:34 +1300

Jon @ What you term " semi-commerical thread " might equally be called extortionary.

Who's got a good WINZ customer service story to provide a little non-commercial anti-extortionary balance? Should be worth a pair of socks.

Shep Cheyenne

Sun, 26 Oct 2008 21:34:05 +1300

Jon @ What you term " semi-commerical thread " might equally be called extortionary.

Damian @ You claim to be a journalist, I expect you to follow up. I also expect that people don't use their positions to extort goods from others in order to widen their popularity. (Sounds a…

Steve Barnes

Sun, 26 Oct 2008 16:49:11 +1300

I always thought they were supposed to work for us, like employees. We pay them to do a job.
The problem now, of course, is that it all got "corporationy" we are now their clients and we get "serviced" as opposed to service.

Hilary Stace

Sun, 26 Oct 2008 15:03:57 +1300

The first time round I mentioned the great customer service that is the norm from Arthur at Thorndon Pharmacy in Moleworth Street, in particular a time of great stress when he was particularly helpful. I've been in there a couple of times since and it continues – he's the sort…

jon_knox

Sat, 25 Oct 2008 21:44:24 +1300

(sshhh – what's happening over here?
W'e're watching Damain's star power. Willing it to grow and willing those dicks who keep disrupting this sensitive semi-commerical thread to buzz off...Oh Why's that then? The thread actually seems to be a proof-of-concept regarding the indirect monetization of PAS for the guys....I think…

Steve Barnes

Sat, 25 Oct 2008 13:00:01 +1300

I actually have some really good stories about customer service, in fact many.
The truth is that if someone gives me their time and understands what I need, we become friends and I will deal with them for the rest of my life. I will always recommend them to those…

jon_knox

Sat, 25 Oct 2008 00:40:29 +1300

Brent said:

Hey, I also really liked the way the Customs man said, as he handed back the passport, "Welcome home, Brent" – made me feel real glad to be home.

Those Customs guys can see how much tax you owe and how many fines you've got outstanding these days.…

Brent Jackson

Sat, 25 Oct 2008 00:22:38 +1300

When we were staying at a "Room with a View" in Vanuatu, we had a 5:30am check-in for our flight home. The proprietor, Justine, already had a car full to take to the airport, and couldn't make two trips, so she gave us 1000vt to pay for a taxi.

Hey,…

Damian Christie

Fri, 24 Oct 2008 15:00:19 +1300

Come on Damian, did you get her fired? You brought her into your story, how did it end for her?

Since you're harping on about it Shep :) No, I didn't, or at least I don't think I did. I don't really have a vested interested in getting some Air…

noizyboy

Fri, 24 Oct 2008 14:01:35 +1300

I'm looking for GOOD customer services stories for once... f

But complaining is so much more gratifying.

Ah, now I re-read I see that I interpreted the "Best' in "Tell me your Best Customer Service Experience" as meaning 'Most entertaining'. Will try and find some good customer service asap...

Louise

Fri, 24 Oct 2008 14:00:46 +1300

In Wellington last weekend. On the way back to Auckland my hubby couldn't find his wallet. He assumed it was in the suitcase somewhere. Didn't unpack suitcase for a few days (he doesn't use his wallet much!) but assumed it would turn up. Got a call on Wed night from…

Kyle Matthews

Fri, 24 Oct 2008 13:31:25 +1300

Lol. Steve brought the funny.

Steve Barnes

Fri, 24 Oct 2008 12:44:40 +1300

I am still waiting for my beer and socks. WADDAYA MEAN I HAVE TO WRITE SOMETHING? damn it, this is appalling I have never encountered such abominable service. I'm going to write to my MP.

Dear Lockwood,
Could you lend me a small hand in this matter,....... what are you…

giovanni tiso

Fri, 24 Oct 2008 12:43:46 +1300

He obliged, rang the bell and promptly the entire floor of this department store stopped and all the staff clapped.

That's exactly what the faculty office does at Victoria when a student comes in to say they've completed their PHd. I'm told.

Buying shirts seems a lot less trouble.

Roho

Fri, 24 Oct 2008 12:32:35 +1300

OK so this is not really MY good service story but my Dad's, but I figure most of the prizes would be better off in his hands anyway.

It's also a good service story that has no element of misfortune in it – it's simply a story about amazing good…

Shep Cheyenne

Fri, 24 Oct 2008 12:27:16 +1300

Come on Damian, did you get her fired? You brought her into your story, how did it end for her?

Maui Smith

Fri, 24 Oct 2008 12:23:05 +1300

Good recovery by Hallensteins in Lambton Quay. I was looking for a pair of trousers; the saleswoman said they had stopped making what I was after but there may be a couple of items left out back. She went to look and found a pair in my size. I paid…

Don Christie

Fri, 24 Oct 2008 12:07:58 +1300

Anyway they really don't know the meaning of good customer service in this country, particularly East London where we reside.

My marketing cousin has a catch phrase she would like the Scottish Tourism Board to take up. It goes along the lines of:

tak tha poker oot yer erse an'…

Cess-piece

Fri, 24 Oct 2008 12:07:12 +1300

I work for a large international brand rental car company. I could tell countless stories about our customers, and their inablity to retain brain cells when hiring a car. And no doubt there are hundreds of stories you could tell me about renting a car – there surely must be…

Damian Christie

Fri, 24 Oct 2008 11:44:44 +1300

That IS a good one if it's the chain I think it is.

(Sigh... gives up and logs off for the weekend...)

Fine, submit whatever stories you want then, see if I care... There were plenty of suitable ones on the original thread.

It seems most common for "good customer…

Dinah Dunavan

Fri, 24 Oct 2008 11:38:42 +1300

I could really do with some socks, so I'm going to try my very best to think of a good customer service story, in amongst the usual horror ones.

Oh, Telecom – hard to believe but this is true.

They wrote to me and said that if I'd signed up…

andrew llewellyn

Fri, 24 Oct 2008 11:21:43 +1300

but for the sake of clarity, I'm looking for GOOD customer services stories for once...

That IS a good one if it's the chain I think it is.

Josh Addison

Fri, 24 Oct 2008 11:16:18 +1300

Does it count if it's a story about giving good service instead of receiving it?

It seems most common for "good customer service" stories to start with things going wrong, then being fixed by the serviceperson — it would be nice to think that having things run smoothly and pleasantly…

Shep Cheyenne

Fri, 24 Oct 2008 10:59:17 +1300

I went to CountDown this morning and bought two loaves of bread, two tomatoes, two muffins, and one lettuce. It had just opened at 8am and there was that little morning rush, but in a minute or two the three people ahead of me were served and then it was…

giovanni tiso

Fri, 24 Oct 2008 10:25:10 +1300

Cheers Noizy – but for the sake of clarity, I'm looking for GOOD customer services stories for once...

Yeah? Well, too bad.
For there is a lot more satisfaction in moaning, and you of all people should know that, luggage boy.
Besides, in my culture, it's a state of mind,…

Mikaere Curtis

Fri, 24 Oct 2008 10:21:12 +1300

So one day I arrive at work and I'm informed that our UK customer desperately needs a production support person for 6 weeks, and when can I leave.

I purchased a round-the-world travelling AirNZ and Lufthansa on the way there then Lufthansa and Thai on the way back. The flight…

Damian Christie

Fri, 24 Oct 2008 09:45:34 +1300

:) Cheers Noizy – but for the sake of clarity, I'm looking for GOOD customer services stories for once... from the guy down at the dairy who doesn't mind if you're 50c short, to the airline pilot who throws your keys out the window so your wife can drive the…

range

Fri, 24 Oct 2008 09:45:13 +1300

I was thinking of buying my high school aged son a macbook for xmas, an upgrade from his old mini-mac. I saw that apple has just bought out the new aluminium ones so figured the prices of the older black and white ones should be dropping. Usually I'd get something…

noizyboy

Fri, 24 Oct 2008 09:39:07 +1300

Here's one from the weekend just past...

I decided to buy a new PC over the weekend, and, after a quick browse around the various online stores, found a model at a chain retailer that was $300 off, and suited my needs.

I rang the various Wellington stores to check…

jon_knox

Fri, 24 Oct 2008 03:23:20 +1300

Wow Damian, you really seem to be able to kill a good time...guess it's the not drinking thing.

Way to go Rich!(Are you a ginge like Hadyn too?) I was totally thinking of doing the same thing...'cept mine would have been funnier and true.

Anyway it's cold out and I…

Joanna

Thu, 23 Oct 2008 23:45:09 +1300

My sister had some time off work she needed to take, so I told her that if we could find a holiday for under a grand, I'd go with her. I should point out that I was just about to plunge into one of the deeper crevasses of depression that…

Don Christie

Thu, 23 Oct 2008 21:30:46 +1300

Yawn, you say

I expect that's because you've stopped drinking.

Leigh Kennaway

Thu, 23 Oct 2008 17:49:51 +1300

__I don't know who it was that said "kindness is its own reward", but they were just being a tight-arse. Actually, it sounds like the sort of thing my father would say, along with some other rubbish about how "every day is Kids' Day" when we'd ask about Mother's or…

Andy Milne

Thu, 23 Oct 2008 17:40:54 +1300

OK, I'll play! I have been taking my car to the same garage, Armagh Automotive in CHCH, for several years. It used to be because it was close to work, but now I don't work near there. I still keep going back there though, and this is why:

One day,…

Damian Christie

Thu, 23 Oct 2008 17:33:06 +1300

Smart arse.

Rich of Observationz

Thu, 23 Oct 2008 17:16:34 +1300

One day I was just sitting there thinking about how it would be nice to go to Timaru for the weekend, coz I've never been there.

Imagine my surprise when Air New Zealand rang and offered me not only a free return flight, but also a cab ride to the…

Public Address

Thu, 23 Oct 2008 17:16:34 +1300

Discussion from blog post.