Posts by tineke van niel

  • Hard News: Ihug: still screwed?,

    Well just dialled another overseas number. I was able to hear but they couldn't hear me. So just another 2 minutes toll chareg wasted.
    The toll connections through Ihug are more like you expect from third world countries!!!

    Dunedin • Since Dec 2006 • 2 posts Report Reply

  • Hard News: Ihug: still screwed?,

    Well I joined Ihug, the Best Internet provider bla, bla bla. Since I joined them in September I have not received any invoices and I only paid them after downloading them from the site.
    The international phonecall connections were a problem from the word go. In one weekend all the international numbers gave me an "engaged" tone. The weekend after, the phones rang overseas but I didn't hear anything. Ihug helpdesk advised me to use 059 (Telecom) I sentIhug emails (at least 8 but so far no reply to any of them yet) then tried to contact them by phone. The only result is that I can now hum along with the songs they play as I have heard them over and over again. When after at least 30 minutes of waiting I get to hear that they have been busy. Even at 4.30 on Sunday morning this happens!!!! I have lost days of my life to get hold of their helpdesk.
    Then I "lost" half of my Broadband allocation. They said they would monitor it. The overseas calls are a nightmare. People at the other end -overseas- need to ring me as Ihug overseas tolls do only work intermittently. I don't know what this company is up to but to say that they deserve the title of best Internet provider is a huge joke.
    I try to cancel my account but I get a disconnected sound when I ring them up. IHUG, I think you are the worst company for service I have ever had to deal with. As for the speed of broadband, that is a joke as well. DO NOT change to IHUG it is absolute rubbish service

    Dunedin • Since Dec 2006 • 2 posts Report Reply